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In-Person Visitation 

In accordance with New York State Department of Health guidance, MCH will be transitioning to in-person visitation on Wednesday, March 24. In-person visits are able to begin at this time, because the facility will have been COVID-free for 14 consecutive days. In the event of a new patient or staff positive, in-person visitation will have to be suspended.

All visits will continue to be scheduled through the MCH Visitation Hotline at (585) 760-6160. This phone number will be staffed weekdays between 10:00 a.m. and 4:00 p.m. Visitation appointments can be scheduled up to seven (7) days in advance. Please note that appointments will not be scheduled on state and county holidays and the Visitation Hotline also will not be staffed on those days.


In-person visitation will be available to all residents with two exceptions:

  • If a resident lives on Friendship 1 East (Pediatric/Ventilator Unit)

  • If a resident is a recent admission or re-admission and is still in their mandatory 14-day isolation period

For the residents that fall into either of these two categories and are not permitted in-person visitation, compassionate care visits will be made available and will also be scheduled through our visitation line at (585) 760-6160.

Guidelines for In-Person Visitation

Effective Wednesday, March 24th, these new guidelines will be followed:


  • For both in-person visits and compassionate care visits, individuals must call the MCH Visitation Hotline at (585) 760-6160 to schedule an appointment. The visitation line is staffed weekdays between 10:00 a.m. and 4:00 p.m. except on state and county holidays.

  • There will be three 2-hour appointment slots available each weekday: 10 a.m. to 12 p.m.; 12p.m. to 2:00 p.m.; and 2:00 p.m. to 4:00 p.m. Appointments can be scheduled up to seven (7) days in advance.

  • There will be a limit of two visitors per resident, per visit. Each resident can have a maximum of three (3) visits per week.  

  • Visits will take place on the nursing units in assigned locations within Dining Rooms, Lounges and Solarium/Porches. The only exception is for residents with private rooms where visits can take place in the resident's room.

  • Visitors must go directly to their scheduled visitation room at the start of the visit and are not to leave the assigned room during the visit. 

  • Visitors should arrive 45 minutes prior to the start of their visits for check-in and testing. When visitors arrive for their appointment, they must undergo symptom screening and temperature checks. Visitors will then be given a point-of-care COVID test just prior to being permitted on the units. They must then wait for a negative test result before being permitted to visit.

  • MCH will provide visitors with face masks and face shields, and these must be worn for the duration of the visit. We encourage visitors to save their face shield and bring it back during subsequent visits.

  • Social distancing of at least 6 feet must be followed at all times. Hand sanitizer will be available at the visitation check-in location and the visitation locations.

  • Visitors must check out after their allotted scheduled visitation time by returning to Auditorium C when their visit is over. Visitors must then leave through the designated visitation exit door.

Frequently Asked Questions

Q: When will I be able to visit at MCH? 
A: In-person visitation is scheduled to resume at MCH on Wednesday, March 24th. Visitation can take place as long as a nursing home is complying with all of the state guidelines, and no staff members or residents have tested positive for COVID-19 in the previous 14 days. 

Q: Do I need a COVID test before I can visit?

A: Yes. A negative test is required, and the facility will perform point-of-care testing just prior to visitation.

Q: How many people can visit a resident at one time?
A: Per visitation requirements, only two (2) people can visit at one time. 

Q: How frequently can I visit my loved one?

A: Each resident can have a total of three scheduled appointments per week.

Q: Are there social distancing requirements for visitors?
A: Yes. State guidelines require that visitors maintain social distancing of six feet with residents as well as other visitors.

Q: Do visitors have to wear personal protective equipment  (PPE) such as a mask when visiting?
A: Yes. All visitors are required to wear a mask and face shield during their visit and use proper hand sanitizing procedures. PPE and hand sanitizer will be available at the visitation check-in location.

Q: What are the age restrictions for visitation?
A: Visitors under the age of 16 must be accompanied by an adult 18 years of age or older

Q: How do I schedule a visit with my loved one?
A: Please call our Visitation Hotline at (585) 760-6160. Family members can call this number weekdays between 10:00 a.m. and 4:00 p.m. to schedule a time to visit. Visits can be scheduled up to seven(7) days in advance.

Q: Will Facetime and Zoom calls continue?
A: Yes. Telephone, Facetime and Zoom will continue until further notice.

Thank you!

We greatly appreciate your understanding and patience as we navigate through the newest challenge presented to us as a result of the COVID-19 crisis. Our priority is keeping our residents safe, and we appreciate your support in accomplishing this goal. 

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