updated april 2, 2020

Following are the recent messages shared with MCH staff from Executive Health Director Colleen Rose.

April 1, 2020

Letter to Staff

First, I am so proud of our team.  Thank you so much for the dedication and continued support.  


We were notified of a staff positive today.  The affected unit is FA3E.  We are collaborating with Monroe County Public Health.  These residents will be placed on isolation per our protocols.


We understand many are feeling uneasy and stressed related to the COVID19 situation.  IT has assisted us in developing a link on our intranet page in which staff can submit questions related to COVID and the Administration will respond.  We will also set up a Frequently Asked Question page so all staff can see answers to the posed questions.  See below image.


Thank you for all the cooperation!

March 31, 2020

Letter to Staff

Dear Staff Members and Friends of Monroe Community Hospital;


The health and safety of our residents and employees is always my top priority. We are continuing to collaborate with local health officials related to the COVID-19 situation.  

This past weekend, I was notified a staff member on one of our nursing units tested positive for COVID-19.  We have notified all residents, family members and staff. 


We are also enacting the following protocols for our residents:

  • Each resident will have vital signs taken daily.

  • All residents are discouraged from leaving their nursing units and the building.  Please understand that all MCH residents are considered high risk and leaving the building increases that risk.  If residents need to leave the building, they will be screened appropriately upon return.

  • If a nursing unit is affected, MCH will implement additional infection control protocols as directed by the Centers for Disease Control, Centers for Medicare and Medicaid Services and the New York State Department of Health.  Residents will remain in their rooms except for extenuating circumstances such as dialysis appointments.  Residents will need to wear a mask when interacting with any staff.  

  • Residents living on a unit which is not affected must wear a mask if they leave their nursing unit.

Please understand, this situation, as well as the guidance, is evolving rapidly.  We will continue to communicate changes in protocols as the circumstances change.

The MCH webpage and MCH Facebook page will be continually updated.  In addition, Monroe County is maintaining a list of updated and accurate resources to help you stay informed. You can find that at

I am extraordinarily proud of all of you – our residents, family members and employees – for working together to get through these challenging days.  We will get through this.  Thank you for being part of the MCH family.

March 27, 2020

Letter to Staff

Hello everyone.


Thank you for all your hard work and dedication to MCH during this time.  I am very proud of all team members as so many of you are assisting families and residents with staying in contact and performing duties that may be outside your normal routines.


We are continuing to track equipment, supplies and inventory daily.  Please be assured, we have appropriate equipment and supplies for staff.  Unfortunately, we are seeing supplies and equipment leave this building.  Please do not remove equipment and supplies from this building for home or personal use.  It is very important for us to maintain adequate levels of supplies to ensure safety of staff.


The MCH Administration continues to review, interpret and implement guidelines from local, state and federal officials.  The guidance is changing rapidly, so please understand communication will continue to flow as the situation evolves.


We are continuing the restriction of visitation, temperature logs, screening and monitoring of staff and residents for illness.

Please do your part to keep our community safe.  Please practice social distancing.  Please use appropriate hand hygiene.  Please continue to use masks.  Please stay home if you are sick.  


I greatly appreciate every single person who chooses to work at MCH.  I am thankful for this team and I look forward to the light at the end of the tunnel for our community.


Be safe and we are all in this together.

March 25, 2020

Letter to Staff

Good Afternoon Team MCH,


As we enter our second week of heightened response to Covid19; I would like to say how proud I am to be a part of a team that continues to serve the well-being of our community in the face of such uncertainty. It is not lost on me nor your leadership teams that during such trying times our focus of concern shifts to the safety of those closest to us and the impact our work may have on them; this is despite the desire to ensure our most vulnerable citizens receive critical services. 


I realize that there is no way I can alleviate all of the fear and anxiety that comes with a community crisis, but I can assure you that we are adhering to the guidance of our health care professionals and implementing all recommended precautionary measures.  It is our goal to get you the best information and equipment available, to keep you, those you serve and your families safe.  We will be working diligently to get information out to you on a regular basis on any additional safety measures, both from Covid 19 preventative measures as well as self-care resources you may find helpful and how you can tap into those resources.


I will continue to work with the MCH leadership team on measures we can take to alleviate stress on essential employees, I believe through open and honest communication we will be effective in meeting your needs so that you can continue serve our most vulnerable with the confidence; to that end, we will, in the next few days be setting up on electronic drop box to collect information by area.


In the meantime we ask that you continue to follow the guidelines set by our medical community:

There are simple things you can do to help keep yourself and others healthy.

  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Stay home when you are sick.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

We will continue to make the best decisions possible based on facts, gathering factual information helps us accurately determine risk so that we can guide you in taking necessary precautions. We will hear a lot on misinformation as we work through this crisis, if you are unsure of information you are receiving I urge you to find a credible source you can trust such as WHO website or, a local or state public health agency.  We will continue to work with all of you as well as our community providers to create a safe and supportive environment for our most critical staff.


Corinda Crossdale

March 19, 2020

Letter to the Community

Dear Residents, Family, Staff Members and Friends of Monroe Community Hospital,

The health and safety of our residents and employees is always my top priority. Undoubtedly, the news related to coronavirus (COVID-19) is unsettling to many of us. However, rest assured my team and I are keeping close watch on this rapidly evolving situation.

I would like to update you all on some updates related to COVID-19 policy changes.

  1. Visitor restrictions continue at Monroe Community Hospital. Restricting means individuals will not be allowed to come into the facility except for imminent, as end-of-life situations. There will be no exceptions. If your visitation meets the end-of-life, imminent criteria, we will be holding visitation on the nursing unit. 

  2. We will be discontinuing facility-sponsored group recreation programming. This is an attempt to limit contact and practice social distancing. 

  3. We will be limiting resident and staff communal dining. Our cafeteria dining area will closed.

  4. We are discouraging community contact for all residents. In other words, we are discouraging all Leaves of Absence and community outings.  We have cancelled all MCH sponsored outings. Our residents are the most vulnerable to the COVID-19 infection. Please consider remaining at MCH until further notice.

We will continue all previous guidance regarding screening, hand hygiene and masking. I will continue to alert you to any changes in policy.

Families may communicate with their loved ones through telephone calls, or virtually through FaceTime.  You may contact your Social Worker to arrange a virtual call.

In addition, Monroe County is maintaining a list of updated and accurate resources to help you stay informed. You can find that at

Thank you for being part of the MCH family.


Colleen Rose, LNHA, MHA , Executive Health Director

March 19, 2020

Letter to Staff

Hello everyone.


Thank you for all your commitment and dedication to the operations, residents and to each other at Monroe Community Hospital.  


I am very proud of everyone who has come together to respond to the COVID-19 situation.  


The below are some updates and reminders as guidance is changing rapidly.  


  • Please continue to wear masks, practice good hand hygiene and monitor yourself for symptoms of illness.  Please communicate any concerns to your Supervisor.

  • The MCH Administration is collaborating with local health officials to ensure we are implementing all policies and procedures during this situation.

  • State and Federal guidance is evolving quickly.  The Administration is reviewing all guidance and implementing recommendations.

  • We are continuing to accept new admissions.  We need to ensure residents and patients are being cared for at the correct level of care.  

  • Employee Assistance (EAP) is available to all MCH staff.  Please considering utilizing these services if you need additional support.


The MCH Administration will continue to update you as the situation evolves.


Thank you for the support and cooperation!

Updates from MCH Executive Director Colleen Rose