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In-Person Visitation (Currently On Hold)

 

Appointments are for in-person visitation through can be made through our Visitation Hotline at (585) 760-6160. This phone number will be staffed weekdays between 10:00 a.m. and 4:00 p.m. Visitation appointments can be scheduled up to seven (7) days in advance. Please note that appointments will not be scheduled on state and county holidays and the Visitation Hotline will not be staffed on those days. 

 

The health, safety and well-being of our residents continues to be our top priority at Monroe Community Hospital. As you may know, MCH received guidance from the Department of Health (DOH) which outlined strict requirements that nursing homes must meet in order to resume limited visitation. As a result of the rigorous criteria that must be met, it is estimated that only 10% of nursing homes will be able to resume visitation. We would like to provide information regarding some of the requirements that the DOH has set forth, as well as communicate information on MCH’s plan to resume visitation.

NYS Visitation Requirements

The Department of Health (DOH) has outlined the following requirements that all nursing homes must meet in order to resume limited visitation:

  • The facility must be free of any COVID-19 illness in residents and staff for 14 days. (This is a revision to the 28-day guidelines previously set by the federal Centers for Medicare & Medicaid Services.)

  • The new guidelines require that visitors present a verified negative COVID-19 test result within the last seven days. Visitors must also undergo temperature checks. Visitation must be refused by the facility if the individual fails to present a negative test result, exhibits any COVID-19 symptoms, or does not pass screening questions.

  • The facility has no staffing shortages.

  • Visitation can only consist of 10% of the facility population at one time. 

  • Visitation should be mainly outdoors, with indoor visitation under certain limited circumstances. 

  • Visitation can only consist of 10% of the facility population at one time. 

  • Residents may receive only two visitors at one time. 

  • Visitors must wear all PPE and go through the screening process. 

  • The facility must submit their plan for visitation to the Department of Health

Proposed MCH Visitation Plan

MCH has developed and submitted a visitation plan so that we are prepared to reconnect residents with their loved ones. 

  • We plan to utilize the Stan Yale Outdoor Pavilion on MCH grounds (a map is provided below) as the primary location for outdoor visitation, and the MCH Auditorium for limited circumstances indoor visitation.

  • “Limited circumstance” visitation includes residents living on Friendship 1 West and Hope 2.

  • We have developed an electronic scheduling process and will have dedicated staff members to schedule visits, register visitors, and monitor visitation.

  • We have ample PPE to provide during the visit, and will have hand sanitizer readily available at all visitation locations.

  • We will post guidelines for visitation on our website and will also have these available to visitors during their visit(s).

  • MCH will also continue to provide updates via our website.

In-Person Visitation Frequently Asked Questions

Q: When will I be able to visit at MCH? 
A: Currently, in-person visitation is on hold. Visitation can take place as long as a nursing home is complying with all of the state guidelines, and no staff members or residents have tested positive for COVID-19 in the previous 14 days.

Q: Do I need a COVID test before I can visit?

A: Yes. New state guidelines require that visitors present a verified negative COVID-19 test result from within the last seven days. In-person visitation must be refused by a facility if the individual fails to present a negative test result, exhibits any COVID-19 symptoms, or does not pass screening questions.

Q: Where can I obtain a COVID test?

A: You can call the NYS Hotline at 888-364-3065 to schedule a COVID tests or obtain additional information. To find testing locations near you, visit the website https://coronavirus.health.ny.gov/find-test-site-near-you

Q: How many people can visit a resident at one time?
A: Per visitation requirements from the state, only two (2) people can visit at one time. 

Q: Are there social distancing requirements for visitors?
A: Yes. State guidelines require that visitors maintain social distancing of six feet with residents as well as other visitors.

Q: Do visitors have to wear personal protective equipment  (PPE) such as a mask when visiting?
A: Yes. All visitors are required to wear a mask during their visit and use proper hand sanitizing procedures. PPE and hand sanitizer will be available at the visitation check-in location.

Q: Where will in-person resident visits occur?
A: When in-person visitation is permitted, visits will take place in the MCH Auditorium.

Q: How long can I visit?
A: Visits can be up to 30 minutes long.

Q: What are the age restrictions for visitation?
A: Visitors under the age of 18 must be accompanied by an adult 18 years of age or older

Q: How do I schedule a visit with my loved one?
A: Please call our Visitation Hotline at (585) 760-6160. Family members can call this number weekdays between 10:00 a.m. and 4:00 p.m. to schedule a time to visit.

Q: Will Facetime and Zoom calls continue?
A: Yes. Telephone, Facetime and Zoom will continue until further notice. Due to the upcoming colder temperatures and possible adverse weather conditions, window visits are on hold indefinitely.

Q: How will I know if outdoor visits are currently permitted at MCH?
A: Visitation will be permitted 14 days after the last positive case of COVID was identified in either staff or residents at MCH. The date will be posted on the MCH website.

Thank you!

We greatly appreciate your understanding and patience as we navigate through the newest challenge presented to us as a result of the COVID-19 crisis. Our priority is keeping our residents safe, and we appreciate your support in accomplishing this goal. 

Monroe Community Hospital

435 East Henrietta Road

Rochester, NY 14620

info@monroehosp.org

Phone: (585) 760-6500

Fax: (585) 760-6066

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